Privacy Policy

Welcome to Prive Casino. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy explains how Prive Casino collects, uses, stores, and protects your information when you use our website, services, and applications. By accessing or using Prive Casino, you agree to this Privacy Policy. Read it carefully.

Prive Casino operates under the strict regulatory oversight of its licensing authority. All our operations, including data processing, comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We provide a secure and enjoyable gaming environment while safeguarding your personal information.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, email address, postal address, telephone number, and identification documents (such as passport or driver's license) required for account verification and compliance with anti-money laundering (AML) regulations.
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., credit card numbers, bank account information). We do not store full credit card numbers on our servers.
• Transaction Data: Information about your betting activity, deposits, withdrawals, and other transactions on Prive Casino.
• Technical Data: Your IP address, browser type and version, operating system, device type, and other technical identifiers used to access our website.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, and click patterns.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and customer support interactions.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention purposes.

Prive Casino uses the collected information for several purposes, primarily to provide our services and meet our legal obligations:

• Account Management: To create and manage your Prive Casino account, verify your identity, and process your transactions.
• Service Delivery: To operate our games, process bets, and facilitate deposits and withdrawals.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, ensuring the integrity of Prive Casino operations.
• Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, responsible gaming requirements, and reporting to regulatory authorities.
• Marketing and Promotions: To send you promotional offers, bonuses, and updates about Prive Casino services, where you have consented to receive such communications. You can opt out at any time.
• Service Improvement: To analyze usage patterns, improve our website functionality, enhance user experience, and develop new features.
• Personalization: To tailor our services and content to your preferences and gaming history.

Our legal bases for processing your personal data at Prive Casino include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, including anti-money laundering (AML) laws, responsible gaming regulations, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, network security, and improving our services.
• Consent: In certain situations, we may rely on your explicit consent for processing specific types of data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Prive Casino may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities when required by law, to comply with legal processes, or to protect our rights, property, or safety.
• Affiliates and Business Partners: With your consent, or where there is a legitimate interest, we may share data with our affiliated companies or business partners for purposes such as cross-promotion or service integration.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

We ensure that all third parties with whom we share your data are subject to appropriate data protection obligations.

Prive Casino takes the security of your personal data very seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt all data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain data that is necessary for the stated purposes.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords.

As a user of Prive Casino, you have certain rights regarding your personal data, in accordance with applicable data protection laws:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact our customer support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable laws.

Prive Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences: Such as language settings and login details.
• Analyze website usage: To understand how you interact with Prive Casino and improve our services.
• Provide personalized content: Including targeted advertisements and promotions.
• Ensure security: By detecting and preventing fraudulent activities.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Disabling cookies may affect the functionality of Prive Casino and your ability to use certain features.

Prive Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the legal obligations we face. For example:

• Account Information: Retained for the duration of your active account and for a period thereafter as required by law (e.g., for AML compliance, typically 5-7 years after account closure).
• Transaction Records: Kept for a period mandated by financial and tax regulations.
• Communication Data: Retained for a reasonable period to manage customer service inquiries and disputes.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Prive Casino is an international online casino. Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This may include relying on mechanisms such as standard contractual clauses approved by the European Commission or ensuring that the recipient country has been deemed to provide an adequate level of protection for personal data.

Prive Casino is strictly for individuals who are at least 18 years old, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us.

Prive Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels. Review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Prive Casino after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, do not hesitate to contact our customer support team. You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website 24/7

Our customer support team is available to assist you and address any privacy-related inquiries promptly and efficiently.